Last updated August 16, 2020

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within twenty eight (28) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at sales@terejayprints.co.uk to obtain a Return  Authorization. After receiving a Return Authorizations, place the item securely in its original packaging, and mail your return to the address provided.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please allow at least five (5) days from the receipt of your item to process your return or exchange. If approved, you’ll be automatically refunded on your original payment method. We will notify you by email when your return has been processed. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

EXCHANGES 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

EXCEPTIONS / NON-RETURNABLE ITEMS   

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange. 

sales@terejayprints.co.uk

Certain types of items cannot be returned like personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

DAMAGES AND ISSUES 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at: 

sales@terejayprints.co.uk